Return & Refund Policy
Return & Refund Policy
Effective date: September 25, 2026
At SIAPURE, we want you to feel confident trying our products. That’s why eligible SIAPURE shower heads are covered by our 30-Day Money-Back Guarantee.
If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.
30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a return.
You are welcome to install and reasonably test your SIAPURE shower head during this period. Using the product for the purpose of evaluating it does not automatically make it ineligible for return.
To be eligible, the product must not have been:
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deliberately damaged;
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materially modified or altered;
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excessively damaged through misuse or improper installation;
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returned with essential components missing.
Normal use necessary to test the product is accepted.
How to Request a Return
Before returning any item, please contact us at:
contact.siapure@gmail.com
Please include:
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your order number;
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the email address used for the order;
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the item you wish to return;
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the reason for the return.
Once your request has been reviewed, we will provide you with the appropriate return instructions and return address.
Please do not send your return to the business address shown on our website unless we specifically instruct you to do so.
Returns sent without prior authorization or to an incorrect address may experience significant delays.
Return Shipping Costs
Change of mind
If you are returning an eligible product because you changed your mind or are simply not satisfied with it, return shipping costs are the responsibility of the customer.
We will provide the appropriate return address after your return request has been approved.
Damaged, defective or incorrect products
If your order arrives:
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damaged;
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defective;
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incomplete; or
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different from what you ordered,
please contact us as soon as reasonably possible.
In these circumstances, SIAPURE will cover reasonable return shipping costs where a return is required.
Depending on the issue, we may instead offer a replacement, replacement component, or refund.
Replacement Filters
For hygiene and product-integrity reasons, opened or used replacement filter cartridges cannot be returned due to a change of mind.
Unopened replacement filters may be returned within 30 days of delivery, provided they are unused and in suitable condition for return.
This restriction does not apply to filters that arrive damaged, defective, or incorrect.
The filter included with a SIAPURE shower head may be used while reasonably testing the shower head under our 30-Day Money-Back Guarantee.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days after we receive and inspect your return.
Your bank, card issuer, PayPal, or other payment provider may require additional time to display the refund in your account after it has been issued.
SIAPURE does not charge a restocking fee for eligible returns.
Because standard shipping is offered free of charge, there is normally no original standard shipping charge to refund.
Products Returned in Unacceptable Condition
We reserve the right to refuse or reduce a refund, to the extent permitted by applicable law, if a returned product has been:
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deliberately damaged;
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substantially altered;
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misused;
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returned incomplete;
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damaged because of improper installation or handling beyond what is reasonably necessary to test the product.
We will not refuse a return merely because the SIAPURE shower head was installed and reasonably tested.
Lost or Damaged Return Shipments
When return shipping is arranged and paid for by the customer, we recommend using a trackable shipping method.
SIAPURE cannot be responsible for a customer-arranged return shipment that is lost before reaching the designated return location.
Where SIAPURE provides a prepaid return label because the product is defective, damaged, or incorrect, please use the label and instructions provided by our customer support team.
Exchanges
We do not guarantee direct exchanges.
If you wish to purchase a different product, the simplest option may be to return the eligible item for a refund and place a new order.
If we sent you an incorrect or defective product, we may arrange a replacement directly.
Subscription Orders
Cancelling a SIAPURE filter subscription prevents future subscription renewals but does not automatically cancel or refund an order that has already been charged and entered processing.
Eligible products purchased through a subscription remain subject to this Return & Refund Policy.
Opened or used replacement filter cartridges remain non-returnable for change-of-mind reasons.
Order Cancellations
If you wish to cancel an order before it ships, contact us as soon as possible at:
contact.siapure@gmail.com
We will do our best to stop the order, but we cannot guarantee cancellation once processing or fulfillment has begun.
If the order has already shipped, you may request a return after delivery in accordance with this policy.
Refunds for Lost Packages
If a package is confirmed as lost in transit, please contact us.
After reviewing the shipment and, where necessary, investigating the issue with the carrier or fulfillment provider, we will provide an appropriate solution, which may include a replacement or refund.
Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, please:
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check the delivery location and surrounding area;
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check with household members or neighbors where appropriate;
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review the carrier's tracking information;
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contact us at contact.siapure@gmail.com.
We will assist you in investigating the shipment.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error, contact us immediately.
If an order has already shipped or is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.
Return Abuse
Our 30-Day Money-Back Guarantee is intended to allow customers to genuinely try SIAPURE products.
We reserve the right, to the extent permitted by law, to refuse returns involving suspected fraud, repeated abuse of the return policy, intentional product damage, or other misuse of the program.
Your Legal Rights
Nothing in this Return & Refund Policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.
Contact Us
For any return, refund, damaged product, or order issue, contact:
SIAPURE
Operated by Rémi Flous – Explore Ailleurs
6 Pas des Glaisins
74000 Annecy
France
Email: contact.siapure@gmail.com
Phone: +33 7 89 58 07 35
SIREN: 831 833 371
SIRET: 831 833 371 00022