TERMS OF SALE

Effective Date: September 25, 2026

These Terms of Sale govern all purchases made through siapure.com.

By placing an order through our website, you agree to these Terms of Sale together with our Return & Refund Policy, Shipping Policy, Subscription Cancellation Policy, Privacy Policy, and Terms of Service where applicable.

1. Seller Information

Products sold through siapure.com are sold by:

Rémi Flous – Explore Ailleurs
Sole Proprietor (Entreprise Individuelle)
Trading under the brand SIAPURE

6 Pas des Glaisins
74000 Annecy
France

SIREN: 831 833 371
SIRET: 831 833 371 00022

Email: contact.siapure@gmail.com
Phone: +33 7 89 58 07 35

For the purposes of these Terms, “SIAPURE,” “we,” “us,” and “our” refer to the seller identified above.

2. Scope

These Terms apply to consumer purchases made through siapure.com.

Our U.S. storefront is intended for customers purchasing products for personal or household use.

We reserve the right to restrict or refuse sales where necessary to comply with applicable laws, regulations, shipping restrictions, or product requirements.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

Minor differences in color, packaging, finish, or appearance may occur due to manufacturing batches, photography, screen settings, or product improvements.

These minor differences do not affect your rights where a product is materially different from what was ordered.

Product availability may change without notice.

4. Product Use

SIAPURE products must be installed, maintained, and used in accordance with the instructions provided with the product or made available by SIAPURE.

Performance may vary depending on factors including:

• local water quality;

• water pressure;

• temperature;

• frequency of use;

• condition and age of the filter cartridge.

Unless expressly stated otherwise, SIAPURE shower filtration products are not water softeners and are not intended to make unsafe or non-potable water safe for consumption.

Information relating to skin, hair, water quality, or wellness is provided for general informational purposes and does not constitute medical advice.

5. Prices

Prices displayed on our United States storefront are shown in U.S. dollars (USD) unless otherwise stated.

The price applicable to your order is the price displayed at checkout before payment is completed.

Prices may change at any time, but changes will not affect orders already accepted.

If an obvious pricing, technical, or typographical error occurs, we may contact you before fulfilling the order.

If we cannot fulfill the order at the displayed price, you will be given the option to accept the corrected price or receive a full refund.

6. Taxes

Applicable sales taxes may be calculated and collected at checkout where required by law.

The amount of tax charged may depend on the shipping destination and applicable state or local tax rules.

7. Promotions and Discount Codes

Promotional offers may be subject to specific eligibility conditions, expiration dates, minimum purchase requirements, or product restrictions.

Unless expressly stated otherwise:

• discount codes cannot be combined;

• discounts have no cash value;

• promotions apply only during the advertised promotional period.

We may refuse the use of a promotional offer where we reasonably believe it has been obtained or used fraudulently or contrary to its stated terms.

8. Placing an Order

To place an order, you must provide accurate and complete information, including:

• your name;

• shipping address;

• billing information;

• email address;

• payment information.

You are responsible for checking your order before submitting payment.

After you place an order, you will normally receive an automated order confirmation by email.

Receipt of an automated confirmation does not necessarily mean that your order has been finally accepted.

9. Order Acceptance

We reserve the right to refuse or cancel an order before shipment for legitimate reasons, including:

• product unavailability;

• payment failure;

• suspected fraud;

• incorrect pricing;

• technical errors;

• inaccurate customer information;

• regulatory or shipping restrictions;

• inability to lawfully supply the product to the destination.

If we cancel an order after payment has been collected, we will refund the applicable amount to your original payment method.

10. Payment

Payment is due when your order is placed unless otherwise indicated.

Available payment methods may include:

• major credit and debit cards;

• Shopify Payments;

• Shop Pay;

• Apple Pay;

• Google Pay;

• PayPal;

and any other payment method displayed at checkout.

Payments may be processed by third-party payment providers.

SIAPURE does not directly store your complete payment card details.

11. Shipping

Unless otherwise stated, standard shipping to eligible U.S. destinations is free.

Our current estimated standard delivery timeframe is generally:

7–14 business days

unless a different timeframe is clearly communicated before purchase.

Delivery estimates are not guaranteed delivery dates unless we expressly state otherwise.

Orders may be fulfilled and shipped by international manufacturing, logistics, or fulfillment partners and may originate outside the United States.

Please refer to our Shipping Policy for additional information.

12. Shipping Delays

We make reasonable efforts to fulfill orders within the timeframe communicated to you.

If we become unable to ship an order within an applicable promised timeframe, we will provide the customer with any notice and cancellation/refund options required by applicable law.

Where required, customers may choose not to accept a revised shipment timeframe and may cancel the affected unshipped order for a refund.

The FTC's Mail, Internet, or Telephone Order Rule requires online sellers to have a reasonable basis for promised shipment timing and to offer appropriate cancellation/refund options when that timing cannot be met.

Remove this explanatory paragraph and citation when pasting the policy into Shopify.

13. Customs Duties and Import Charges

Keep this section only after confirming DDP shipping with your fulfillment provider.

Where an order is shipped to the United States on a Delivered Duty Paid (DDP) basis, SIAPURE will be responsible for applicable customs duties and import charges included in the DDP shipment.

The customer should therefore not normally be required to pay additional import duties upon delivery.

Sales taxes properly charged at checkout are separate from customs duties.

If our shipping model changes, the applicable charges will be clearly disclosed where required.

14. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing an order, contact us as quickly as possible at:

contact.siapure@gmail.com

We cannot guarantee that an address can be changed after fulfillment has begun.

If a package must be resent because the customer provided an incorrect or incomplete address, additional shipping costs may be charged where permitted by law.

15. Lost or Missing Orders

If an order appears to be lost in transit, please contact us.

We may open an investigation with the carrier or fulfillment partner.

Where an order is confirmed as lost, we will provide an appropriate remedy, which may include replacement or refund.

If tracking shows a package as delivered but you cannot locate it, contact us so that we can investigate the shipment.

16. 30-Day Money-Back Guarantee

Eligible SIAPURE shower heads are covered by our 30-Day Money-Back Guarantee.

You may request a return within 30 days after delivery.

The shower head may be installed and reasonably tested during this period.

Using the product for reasonable evaluation does not automatically make it ineligible for return.

Additional return conditions are set out in our Return & Refund Policy.

17. Change-of-Mind Returns

For an eligible change-of-mind return:

• the return request must be made within the applicable 30-day period;

• return shipping costs are the customer's responsibility;

• the customer must contact us before sending the product;

• we will provide the appropriate return instructions and return address.

Products should not be returned to our registered office in France unless we specifically instruct the customer to do so.

18. Defective, Damaged or Incorrect Products

If you receive an item that is defective, damaged, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs, video, or other reasonable evidence to determine the nature of the problem.

Where appropriate, SIAPURE will cover reasonable return shipping costs.

Depending on the circumstances, we may provide:

• a replacement;

• a replacement component;

• a refund;

• another mutually agreed solution.

Nothing in this section limits mandatory consumer rights.

19. Replacement Filters

Opened or used replacement filter cartridges are not eligible for a change-of-mind return for hygiene and product-integrity reasons.

Unopened replacement filters may be returned in accordance with our Return & Refund Policy.

This restriction does not affect your rights if a filter is defective, damaged, incorrect, or otherwise subject to mandatory consumer remedies.

Using the filter supplied with the SIAPURE shower head to reasonably test the shower head does not automatically invalidate the shower head's 30-Day Money-Back Guarantee.

20. Refunds

Approved refunds will be returned to the original payment method.

For eligible returned products, refunds will normally be issued within:

10 business days after we receive and inspect the return.

After SIAPURE issues a refund, your bank or payment provider may require additional processing time before the funds appear in your account.

No restocking fee is charged for eligible returns.

Please see our Return & Refund Policy for full details.

21. Subscription Purchases

Eligible SIAPURE replacement filters may be offered through an automatically renewing subscription.

Where selected, the subscription currently provides:

20% off eligible replacement filters

with delivery and recurring billing:

every 3 months.

The applicable recurring price, billing frequency, discount, and other material terms will be displayed before you confirm your subscription.

By intentionally selecting a subscription option and completing checkout, you authorize recurring charges to your selected payment method every three months until you cancel.

Subscriptions automatically renew unless cancelled.

22. Cancelling a Subscription

You may cancel your SIAPURE subscription at any time before the next applicable renewal through the subscription-management functionality provided through Shopify or our subscription platform.

Cancellation prevents future recurring charges.

Cancellation does not automatically cancel or refund an order that has already been charged and entered fulfillment.

Customers should not be required to contact us by telephone in order to cancel an online subscription when self-service cancellation is available.

Our Subscription Cancellation Policy provides further details.

23. Changes to Subscription Pricing

We may change future subscription prices, discounts, or other subscription terms.

Where advance notice or renewed consent is required by applicable law, we will provide it before the change takes effect.

Changes will not retroactively alter amounts already charged.

24. Cancellation Before Shipment

If you want to cancel or modify a one-time order, contact:

contact.siapure@gmail.com

as quickly as possible.

We will attempt to accommodate the request, but we cannot guarantee cancellation once fulfillment has begun.

This does not affect any cancellation or refund rights that may arise under applicable law.

25. Resale

Products purchased from our consumer website are intended primarily for personal use.

Purchasing products for unauthorized commercial resale may require our prior written approval.

26. Fraud and Abuse

We may cancel or refuse orders where we reasonably suspect:

• payment fraud;

• identity theft;

• abuse of promotional offers;

• fraudulent chargebacks;

• deliberate abuse of our refund policy.

Any such action will be taken subject to applicable law.

27. Limitation of Liability

To the fullest extent permitted by applicable law, SIAPURE will not be liable for indirect, incidental, special, or consequential losses arising from a purchase where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms limits mandatory consumer rights.

Some U.S. states do not permit certain exclusions or limitations, in which case those limitations may not apply to you.

28. Governing Law

These Terms of Sale are governed by the laws of France, except where mandatory consumer-protection laws applicable to the customer provide rights that cannot lawfully be waived.

Nothing in these Terms is intended to deprive a U.S. customer of mandatory rights available under applicable U.S. federal, state, or local law.

29. Disputes

If you experience a problem with an order, we encourage you to contact us first at:

contact.siapure@gmail.com

so that we can attempt to resolve the issue directly.

Nothing in these Terms prevents either party from using a court or other dispute-resolution mechanism available under applicable law.

We do not impose mandatory arbitration or a class-action waiver through these Terms.

30. Changes to These Terms

We may update these Terms of Sale from time to time.

The version in effect at the time an order is placed will generally govern that purchase, except where a change is required by law.

The current version will display its effective date at the top of this page.

31. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

32. Contact

For questions regarding orders, payments, deliveries, returns, refunds, or subscriptions:

SIAPURE
Operated by Rémi Flous – Explore Ailleurs

6 Pas des Glaisins
74000 Annecy
France

Email: contact.siapure@gmail.com
Phone: +33 7 89 58 07 35

SIREN: 831 833 371
SIRET: 831 833 371 00022